Bueno, he encontrado esto:

To Reset Your Password
Open your Account Manager.
Next to Forgot your password?, click the Click Here hyperlink.
Click Reset Password.
From the Reset Password Authorization panel, in the Customer Number field, type your customer number.
In the Enter the security access code field, type the appropriate numbers and letters.
Click Continue.
Verify your email address. A message containing your authorization code will be sent to the email address on file for this account.
NOTE: The name on the email address is masked with **** for security purposes. The number of * corresponds to the number of characters in the name of the email address. For example, john@email.com is ****@email.com, while jennifer@email.com is ********@email.com.

If this email address is valid, click Continue.
We will send an email message to you with your account information. Follow the instructions in the email message to use the authorization code to reset your password.
NOTE: The authorization code received in this email message is valid for only one reset and only for 2 hours from the time it was sent. If the authorization code expires or if you use it and the reset fails for some reason, you must obtain a new authorization code email to attempt the password reset again.torresmadrid.com - timelapses.tv - timelapse.es

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